1 ) Q: Where are your company and factories located?
A: We have Showroom and Exporter in Xiamen City of China. (zip code: 361009) near Xiamen Airport and Xiamen Sea Port. It takes around 60 minutes by car from our showroom to factory at quanzhou city (Zip Code: 362000), where is near the stone town of china. So here we can mix our crystallized glass stone with other stone products from xiamen port to worldwide.
2 ) Q: How to start our business with your company?
A: first, kindly view our website www.chinamarmoglass.com
and choose what you like, in items, measurement, quantity .We will offer our quotation according to your detail.If you just only like to start this stone business, don't worry, kindly tell your idea, we would have our experienced staff to service you! We would tell you what is the popular items in your country and answer you all questions.
3 ) Q: Can you offer us what is delivery time estimated ?
A: Depend the quantity, but usually it need takes around 7-14 days for producing upon we receive the deposit. For countertop/ tabletop/skirting/step, because need special edge finishing and polishing, so the day will be about 15-20 days.
4 ) Q: Which forms of payment do you accept?
A: We accept T / T , Western Union, Letter of Credit . a). By irrevocable L/C(Letter of Credit) at sight.
b).By T/T (Telegraphic Transfer, bank wire transfer), pay 30% to 50% as down payment(deposit) according to order detail, the balance should be paid after your order is shipped against a copy of the bill of lading which we sent to you by fax or email.
5 ) Q: How to ship the cargos from our country to your city?
A: We have some good shipping partner help you take the cargos from our country to your Inland port or Sea port or Jobsites or Warehouses! Please inform us the port name and max weight we can put in 20' FCL.
6 ) Q: Does marmoglass ship worldwide?
A: At present, we ship container orders to worldwide from China. The options for shipping pallet quantities vary from product to product. We are familiar with policy of port in many country. Consult the FAQs by category for more details, or contact us by email.
7 ) Q: How do I obtain samples?
A: For samples we only charge for the courier cost of the samples which can be ordered DHL/UPS/TNT/Fedex . The rate will be calculated based on your address and the number of samples you order. We can return this courier cost if you order above two containers. Payment can be made by western Union or Wire Transfer(T.T) If you have DHL/UPS/TNT/Fedex International, we can make shipping cost Collect.
8 ) Q: Where is your main sale market worldwide?
A: Our products are highly level products, are mainly sold to USA, Canada, European country such as Germany ,UK, Spain, Porgual ,France, and South America countries like Brazil ,Bolivia, Colombia etc., total 60 countries and area now.
9 ) Q: What is the HTS,NCM number?
We now list two webs for reference:
USA, please refer to http://www.usitc.gov/tata/hts/
Brazil, http://www.braziltradenet.gov.br/classificacaoncm/pesquisa/frmPesqNCM.aspx?cod=00
10.) some reference web:
to see local time http://www.timeticker.com
For more or other question, please feel free to send our team by e-mail info@chinamarmoglass.com or MSN xiamentang@hotmail.com
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